• Tangible items such as tickets, parking passes and merchandise will be shipped via FedEx to the primary address on file as quickly as possible after the miles have been deducted from your MileagePlus account. A member our MileagePlus Exclusives team will email members the FedEx tracking # as soon as the item ships. Please allow for up to 48 hours after winning or purchasing your item for a member from our team to reach out to you.
• Non-tangible items such as flights, specific tickets, and details for your experience will be communicated electronically by a member from our MileagePlus Exclusives team. Please allow for up to 48 hours after winning or purchasing your item for a member from our team to reach out to you with additional information.

Can I have my items shipped to a different address?

• Yes.  Before you purchase or win your item, please be sure to update your primary address in your account by logging into your account profile on united.com. You can edit your shipping information there. Once the miles have been deducted from your MileagePlus account, the transaction will be final and the items will automatically be shipped to the primary account.

Where is the United Center located?

• The address for the arena is 1901 W. Madison Street, Chicago, IL 60612

Are cameras, iPad's, video recorders or selfie sticks allowed inside the United Center?

• Non-flash, still cameras of any type may be used to take pictures of sporting events or events where house lights are illuminated during a performance as long as it does not interfere with other guests view. Any tripod or other photography equipment may not be used or placed in any area of the building without a building issued media credentials. Selfie sticks are not allowed inside the arena.

How can I get a birthday or special message on the Scoreboard?

• Scoreboard messages are available for $100 - all proceeds go to the team's charity. For Chicago Blackhawks please call (312) 455-7000.