Go behind the scenes on a United Flight Simulator

Terms and Conditions:

Through this redemption type, you have the possibility to redeem miles by bidding on the offered experiences or merchandise by auction. Decisions as to what constitutes a qualifying bid, as well as exceptions, will be made at the sole discretion of MileagePlus, its affiliates or its services provider. Although these rules refer to the term "auction," it is important to note that neither MileagePlus nor its services provider is an "auctioneer" in the traditional sense. Instead, MileagePlus allows you to bid on and purchase experiences and merchandise offered by MileagePlus or third-party experience providers on the MileagePlus site using mileage bids in an auction-style format commonly referred to as "auction." For specific bidding rules, and purchase information, visit auctions.mileageplus.com.

Void where prohibited. For additional terms and conditions, visit auctions.mileageplus.com/Home/Terms and click on the terms tab.

Miles accrued, awards and benefits issued are subject to change and are subject to the rules of the United MileagePlus program, including without limitation the Premier® program (the "MileagePlus Program"), which are expressly incorporated herein. United may change the MileagePlus Program including, but not limited to, rules, regulations, travel awards and special offers or terminate the MileagePlus Program at any time and without notice. United and its subsidiaries, affiliates and agents are not responsible for any products or services of other participating companies and partners. Taxes and fees related to award travel are the responsibility of the member. Bonus award miles, award miles and any other miles earned through non-flight activity do not count toward qualification for Premier status unless expressly stated otherwise. The accumulation of mileage or Premier status or any other status does not entitle members to any vested rights with respect to the MileagePlus Program. All calculations made in connection with the MileagePlus Program, including without limitation with respect to the accumulation of mileage and the satisfaction of the qualification requirements for Premier status, will be made by United Airlines and MileagePlus in their discretion and such calculations will be considered final. Information in this communication that relates to the MileagePlus Program does not purport to be complete or comprehensive and may not include all of the information that a member may believe is important, and is qualified in its entirety by reference to all of the information on the united.com website and the MileagePlus Program rules. United and MileagePlus are registered service marks. For complete details about the MileagePlus Program, go to united.com.

Delivery Time:

Once the Auction closes for an item, you will be notified if your bid was successful via email and asked to check out by accurately and completely filling out your best contact and shipping information. If you do not check-out within 48 hours your item may be forfeited and awarded to the next highest bidder. You will also be contacted by a United representative within 5 business days with more information on your package, unless otherwise specified in the product description. The item will be shipped to the address you have designated upon check-out.* However, delivery dates cannot be guaranteed. Please allow 3-7 days for shipment of tickets, depending on the event date, and 4-6 weeks for shipment of merchandise, unless otherwise noted in the listing.

A physical mailing address within the 48 United States is required to bid on this item. Ships to U.S. 48 only. Cannot ship to a P.O. Box. For additional information, please refer to the Auction rules & restrictions. Return policy: Once a bid has been placed you cannot retract it. Except as otherwise determined by United Air Lines, Inc., in its sole discretion, no refunds will be provided on any Auction item. If for any reason an item is received damaged, becomes unavailable, or cannot be fulfilled in whole or in part, United Air Lines, Inc. reserves the right in its sole discretion to offer a concession to impacted members. Privacy policy: Any personal data received through your online transaction will be kept confidential and may only be used to process and complete the required transaction.

Auction Rules:

To participate in an auction, the number of Award Miles in your account should be at least equal to the Current bid per item. Enter the total number of Award Miles you want to bid in 'My max bid'. After placing your bid, you may follow the auction at the 'My auction account' page. If you win the auction, you will be notified via email and your account will be automatically debited for the amount of Award Miles you had bid. No miles will be deducted from your account before the end of the auction.

Quantity

Based on the current Winning bid, the system calculates the required minimum bid amount for your bid to become the Winning bid. Your bid must be equal or higher than the required minimum bid shown in the field \'My max bid\'. If your bid is higher than the required minimum, the system will automatically increase the bid on your behalf, using only as much of your Maximum bid as is required to keep you in the winning lot. 

The Maximum bid is the highest price in Award Miles you are willing to pay for the item, however you won\'t necessarily use the full amount of your maximum bid.  The Winning bid is the highest bid among all bids received so far. Every bid placed replaces the current Winning bid. When the auction ends, the member holding the Winning bid will be the winner. Bid history In the Bid history, all bids that have been placed so far for the item are listed in reverse chronology. The current winning bid can be viewed by clicking "Show Winning Bids".

Purchase and Payment Terms

How does the auction work?

Please refer to the "Auctions Process" tab.

Do you offer refunds?

No, all purchases are non-refundable

How can I cancel?

All purchases are non-refundable – no cancellation

What additional charges might I incur?

Transportation to/from the United Training Center

Can I give this event as a gift?

Yes. MileagePlus program member must provide name of recipient and/or guests in the check-out form. 

Can I bring a child?

The minimum age for this event is 12.

What should I wear?

We recommend wearing comfortable shoes. We also recommend wearing pants and socks if you wish to go down the emergency slide.

What do I need to bring?

You will need to bring a US Government issued ID or a foreign passport to clear security.

Where does the event take place?

The event takes place at United's Training Center in Denver. We will provide detailed directions upon purchase.