Our Customer Service team is available from 8:30 a.m. to 6:00 p.m. CST Monday through Friday, excluding major holidays. Any requests received outside of these hours will be responded to in the order they were received. Before you call, we recommend checking our FAQs and helpful Information page to see if your question is answered here.
Select a Customer Service team below to find out how to contact the right team for assistance:
- For questions regarding the MileagePlus Exclusives program, please call us at 312-245-3696 or email us through our contact us form.
- For questions regarding any MileagePlus Cardmember Exclusives offers, please click here.
- For general MileagePlus assistance, including account information and password reset, please contact MileagePlus General Customer Service at 1-800-517-8821 or click here.
- For general United Airlines questions, including flight information, please contact United Customer Service at 1-800-864-8331 or click here.
- For information and questions regarding the many ways to use your MileagePlus Award miles, please contact MileagePlus Merchandise Award Program at 1-866-4579 or click here.